Last updated: 04/01/2025

At Authen brand, we are committed to providing excellent customer service. If you have any questions, concerns, or comments, we are here to assist you.

1. How to Contact Us

You can reach us in several ways:
• By Email:
Send us a message at support@authenbrand.com We will respond within 24 to 48 business hours.
• By Phone:Call us at 561-542-2135 during our business hours:
• Monday to Thursday: 9:00 AM to 5:00 PM (EST)
• Friday: 9:00 AM to 2:00 PM (EST)
• satuday and Sunday: Closed
• Via Contact Form:Fill out the form available on our “Contact Us” page.
• On Social Media:You can also send us a message through our official pages on [Instagram only].

2. Response Time

We aim to respond to all inquiries within 24 to 48 business hours, except on weekends and holidays.

3. Information to Provide

When contacting us, please include the following information to help us process your request:
• Your full name
• Your order number (if applicable)
• A detailed description of your question or issue

4. Frequently Asked Questions (FAQ)

For quick answers, check out our FAQ section on our website. You’ll find responses to common questions about orders, shipping, returns, and more.

5. Returns and Claims

For any inquiries related to returns or claims, please refer to our Return Policy before contacting us. This will help us resolve your issue more efficiently.

6. Technical Support

If you experience technical issues with our website (e.g., difficulties placing an order), contact us immediately via email or phone.

7. Changes to This Policy

We reserve the right to update this contact policy at any time. Changes will be posted on this page with a revised “last updated” date.

8. Contact Us Now

For any questions or immediate assistance, reach us at:
• Email: support@authenbrand.com
• Phone: 561-542-2135

We are here to help and ensure your satisfaction.