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About Authen Brand
Welcome to Authen Brand, your go-to online store for high-quality clothing, shoes, and accessories. Our mission is to provide our customers with carefully selected products that combine style, comfort, and durability.
We use Shopify to ensure a smooth, secure, and optimized shopping experience. Thanks to this platform, we guarantee a reliable ordering process, an intuitive browsing experience, and secure payments.
Our Commitment: Quality, Security, and Customer Satisfaction
At Authen Brand, we are committed to:
✔ Providing high-quality products that meet international standards, with accurate descriptions and images.
✔ Ensuring customer satisfaction: You can return an item within 15 days under specific conditions.
✔ Guaranteeing 100% secure payments, with encrypted and protected transactions.
✔ Fast and reliable shipping, with real-time tracking.
✔ Respecting your privacy by collecting only the necessary data to process your orders.
✔ Enhancing your shopping experience through cookies linked to Shopify and Google Analytics.
Privacy and Data Security
We value your privacy and protect your personal information.
We only collect the essential data required to process your order and improve your experience on our website:
• Personal Data: Name, address, email, phone number (only for orders).
• Payment Data: Encrypted and securely processed via Shopify.
• Shopify and Google Analytics Cookies: Used to optimize navigation and user experience.
Your data is never sold, and we only share it with trusted partners (shipping carriers, payment providers) to ensure a smooth shopping experience.
Return and Refund Policy
We strive to make every purchase at Authen Brand a risk-free and enjoyable experience.
Eligibility for Refund
• Defective, damaged, or incorrect items: Must be returned within 15 days of receipt.
• Item condition: Must be unworn, unwashed, and in its original packaging with tags.
• Non-refundable items: Sale items, customized products, and gift cards.
• Return shipping costs: Covered by the customer unless the error is on our end.
Refunds are processed within 5 to 10 business days after receiving and inspecting the returned items.
Shipping and Delivery
We ship to the United States and worldwide, with guaranteed delivery times based on the selected shipping method . Once your order is shipped, you will receive a tracking number to monitor your delivery status.
If your package is lost or damaged during transit, we will work with the carrier to find a solution as quickly as possible.
Secure Payment Methods
We accept payments via:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, etc.).
✔ Other secure payment methods available on our website.
All transactions are encrypted and secure, ensuring a 100% safe shopping experience.
Customer Support & Assistance
For any questions or assistance regarding orders, shipping, or refunds, feel free to contact us:
📧 Email: Support@authenbrand.com
📞 Phone: +1 561-542-2135
Why Choose Authen Brand?
• High-quality products that meet international standards.
• Secure payments and protection of your personal data.
• Dedicated customer support.
• Fast shipping with real-time tracking.
• Clear and flexible return & refund policy.
Trust Authen Brand for a transparent, secure, and worry-free online shopping experience.
